Software Support Engineer

  • HP|konnect
  • Dublin, Ireland
  • 02/10/2018
Permanent Support

Job Description

The Opportunity 

Joining our client’s team, you have an opportunity to work with the best developers on the market. You will have access to new technologies and tools while working with dispersed teams across Ireland and their head office in the US.

 
#KultureKode
A leading provider of social recognition solutions, helping companies build stronger, more human cultures through the power of thanks.  An award-winning SaaS technology and proven methodologies empower HR and business leaders to take a modern, strategic approach to recognition programs. Funky new offices in Dublin 12, amazing benefits and multicultural environment.


 
The Role
Prioritize and troubleshoot multiple production issues on client's SaaS Platform.

Work closely with our Customer Success Managers and Customer Service teams to log accurate Customer Tickets/ Issues. Keep them updated at different stages, allowing them to give timely and updated status updates.

Liaise with our Development, Systems, DevOps DBA, QA and other teams to fix production issues, to agreed SLA's.

Implement any customer change requests. (You'll need good SQL skills).

Make sure you accurately document solutions in our incident tracking system. You’ll also need to clearly communicate these on time, to internal teams and customers.
 
Tech Stack

SQL, Oracle Databases, Linux, Java, XML, HTML, TCP/IP, Splunk, SSH etc.

Apply

If you are interested in this opportunity, please apply by clicking the button below…better yet, if you have 2mins to complete our “Pre-Screen Survey” please do so, it will save a lot of your time in the process :)

 

A lot of candidates we speak to hate repeating themselves to recruiters, over and over again, saying the same info.  However, us recruiters need your information to make an informed decision as to whether the job opportunity is right for you – we have come up with a solution to eliminate this.

 

Don’t worry, your information is safe with us.  We will never share your data with any third party without your full prior written permission. 

 

Alternatively, please forward your CV to cvs@hpkonnect.com and we’ll be in touch soon.  Thank you.

If you are interested in this opportunity, please apply by clicking the button below…better yet, if you have 2mins to complete our “Pre-Screen Survey” please do so, it will save a lot of your time in the process :)

 

A lot of candidates we speak to hate repeating themselves to recruiters, over and over again, saying the same info.  However, us recruiters need your information to make an informed decision as to whether the job opportunity is right for you – we have come up with a solution to eliminate this.

 

Don’t worry, your information is safe with us.  We will never share your data with any third party without your full prior written permission. 

 

Alternatively, please forward your CV to cvs@hpkonnect.com and we’ll be in touch soon.  Thank you.

Job Tags

Java, HTML5/CSS3, SQL, Linux, Splunk, Oracle, XML